Terms of Service

Welcome to LiveByJR, operated by JR Corporate Holdings (“LiveByJR,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of our website, live shopping services, ordering services, customer support channels, and any related services or applications connected to Facebook, Instagram, Messenger, WhatsApp, or other Meta platforms.

By accessing our website, placing an order, communicating with us, using our services, or interacting with LiveByJR through Meta platforms, you agree to these Terms. If you do not agree, please do not use our services or place an order.

1. About LiveByJR

LiveByJR provides live shopping, product sales, customer support, order communication, and related services through our website and social media channels, including Facebook and other Meta platforms.

Our services may include:

• Live shopping sessions
• Product reservations or purchases
• Order confirmation and payment instructions
• Delivery and logistics coordination
• Customer support through Facebook, Messenger, Instagram, WhatsApp, email, or other communication channels
• Website or app features connected to Meta platforms

2. Eligibility

By using our services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You also confirm that the information you provide to us is accurate, complete, and up to date.

3. Orders and Acceptance

When you place an order with LiveByJR, you agree to provide accurate order, contact, delivery, and payment information.

All orders are subject to confirmation and availability. We reserve the right to reject, cancel, or limit any order if:

• The item is unavailable or out of stock
• Payment is not completed or cannot be verified
• Incorrect pricing or product information was displayed
• We suspect fraud, misuse, or abuse of our services
• The order cannot be fulfilled due to delivery, supplier, or operational issues

An order is only confirmed when we have accepted it and provided confirmation through our usual communication channel.

4. Product Information

We try to ensure that product descriptions, images, prices, sizes, colors, and availability are accurate. However, minor differences may occur due to lighting, screen display settings, supplier variations, manufacturing differences, or manual measurement.

For clothing or similar products, a 1–3 cm size variance is considered acceptable due to the nature of mass manufacturing.

5. Pricing and Payment

All prices are shown in the currency stated on our website, live shopping session, invoice, checkout page, or message confirmation.

Payment must be made according to the instructions we provide. We may use third-party payment providers, banks, or payment platforms to process payments.

You agree that:

• Payment must be completed before order fulfillment, unless we agree otherwise
• We may cancel unpaid orders after the stated payment deadline
• You are responsible for providing correct payment details
• We are not responsible for delays caused by incorrect payment references, incomplete payment, or bank/payment provider issues

6. Delivery and Shipping

Delivery times are estimates only and may vary due to courier delays, supplier delays, customs processing, high order volume, weather, public holidays, incorrect delivery details, or other circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for failed or delayed delivery caused by incorrect information provided by you.

Risk of loss may pass to you once the parcel is handed over to the courier or delivery provider, unless applicable law states otherwise.

7. Exchange and Refund Policy

We want your live shopping experience with LiveByJR to be smooth and enjoyable. Please read this section carefully before placing your order.

7.1 Exchange or Refund Eligibility

We accept exchanges or refunds only under the following conditions:

Defective or damaged items
You must report the issue within 7 days of receiving your order. Clear photos or videos must be provided as supporting evidence.

Wrong item sent
You must notify us within 7 days of receiving your parcel.

Condition of returned items
Items must be unused, unwashed, unworn, undamaged, and returned in their original packaging, including any tags, labels, accessories, or packaging materials where applicable.

8. No Exchange or Refund

We do not accept exchanges or refunds for:

• Change of mind
• Wrong size or fit, unless caused by our error
• Size variance of 1–3 cm due to mass manufacturing
• Skin irritation, allergy, or sensitivity, unless caused by a proven product defect
• Sale items marked as “Final Sale,” “Non-Exchangeable,” or similar
• Items returned without our prior approval
• Requests submitted after the 7-day reporting window
• Items that have been used, washed, worn, altered, damaged, or not returned in original packaging

9. Exchange Process

To request an exchange, please contact us within 7 days of receiving your order.

You may contact us through:

Facebook: https://www.facebook.com/livebyJR
Email: sales@jrcoholdings.com

Please provide:

• Your order number
• Your full name
• Details of the issue
• Clear photos or videos showing the issue
• Any other information we reasonably request

If your request is approved, we will provide return instructions.

Return shipping is at the buyer’s cost unless we clearly state otherwise. A replacement will be arranged only after:

• We receive and inspect the returned item; and
• Replacement stock is available or has arrived at our end

We reserve the right to reject any exchange request if the returned item does not meet our policy requirements.

10. Refunds

Refunds will only be offered if:

• The product is defective and no replacement is available; or
• The product is out of stock after payment; or
• We approve the refund under these Terms

If a refund is approved, we may request your full name, bank account details, payment details, or other necessary information to process the refund.

Approved refunds will usually be processed within 7–10 working days after approval. The actual time for funds to appear in your account may depend on your bank, payment provider, or processing method.

11. Return Shipping

Return shipping costs are fully borne by the buyer unless we confirm otherwise in writing.

We are not responsible for returned parcels that are lost, delayed, damaged, or misdelivered in transit. We recommend using a trackable delivery method.

12. Communication Through Meta Platforms

You may communicate with us through Facebook, Instagram, Messenger, WhatsApp, or other Meta platforms.

When you contact us through Meta platforms, you agree that we may use those channels to:

• Reply to your inquiries
• Confirm orders
• Provide payment or delivery instructions
• Send customer support messages
• Handle exchange, refund, or product issue requests
• Provide updates related to your order or service request

Your use of Facebook, Instagram, Messenger, WhatsApp, or other Meta services is also subject to Meta’s own terms, policies, and platform rules. LiveByJR is not responsible for Meta’s services, platform availability, account restrictions, technical issues, or policy enforcement decisions.

13. Use of Our Website, App, and Services

You agree not to misuse our website, app, social media channels, or services.

You must not:

• Provide false, misleading, or fraudulent information
• Use our services for illegal, harmful, abusive, or unauthorized purposes
• Interfere with the operation or security of our website, app, or systems
• Attempt to gain unauthorized access to our accounts, systems, APIs, or data
• Copy, scrape, harvest, or misuse content or data from our website or services
• Impersonate another person or business
• Send spam, malicious code, or harmful content
• Abuse our refund, exchange, ordering, messaging, or support processes

We may refuse service, cancel orders, restrict access, or take appropriate action if we believe these Terms have been violated.

14. User Content and Submitted Materials

If you send us messages, photos, videos, reviews, product issue evidence, comments, or other materials, you confirm that you have the right to share them with us.

You allow us to use submitted materials only as needed to:

• Process your order
• Provide customer support
• Review exchange or refund requests
• Investigate product issues
• Improve our services
• Comply with legal, regulatory, or platform requirements

We will handle personal information according to our Privacy Policy.

15. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, store, share, and protect personal information.

Please publish your Privacy Policy on a separate public URL, for example:

https://www.yourwebsite.com/privacy-policy

Meta/Facebook app guidance commonly requires a publicly accessible Privacy Policy URL before an app can go live, and that policy should explain what data is collected, how it is used, and whether it is shared. 

16. Third-Party Services

We may use third-party services to operate our business, including:

• Meta platforms such as Facebook, Instagram, Messenger, and WhatsApp
• Payment processors
• Banks or payment providers
• Delivery and logistics providers
• Website hosting providers
• Customer support or order management tools
• Analytics, security, or technical service providers

We are not responsible for the acts, omissions, delays, outages, policies, or terms of third-party service providers.

17. Intellectual Property

All content provided by LiveByJR, including our name, branding, logos, text, product descriptions, images, videos, website content, live shopping materials, and related materials, belongs to us or our licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without our written permission.

18. Service Availability

We try to keep our website, app, social media channels, and services available and functioning properly. However, we do not guarantee uninterrupted, error-free, or secure access.

Services may be unavailable due to maintenance, updates, technical issues, third-party platform issues, courier delays, supplier issues, or events beyond our control.

19. Limitation of Liability

To the fullest extent permitted by law, LiveByJR and JRCO Holdings will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, service interruption, or delivery delay.

Our total liability for any claim related to an order will not exceed the amount paid by you for the affected product or service, unless applicable law requires otherwise.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

20. Disclaimer

Our products and services are provided on an “as available” basis. We do our best to provide accurate information and reliable service, but we do not guarantee that every product description, photo, stock update, size chart, delivery estimate, or service feature will always be complete, accurate, current, or error-free.

21. Changes to These Terms

We may update these Terms from time to time. When we update them, we will revise the “Last updated” date above.

Your continued use of our website, app, services, or ordering channels after the Terms are updated means you accept the updated Terms.

22. Termination or Restriction of Access

We may suspend, restrict, or terminate your access to our services, cancel orders, or refuse future service if we believe you have violated these Terms, misused our services, submitted fraudulent information, abused our policies, or engaged in harmful or unlawful conduct.

23. Governing Law

These Terms are governed by the laws of the country or jurisdiction where JRCO Holdings is registered or principally operates, unless applicable consumer protection laws require otherwise.

If your business is registered in Singapore, you may replace this section with:

These Terms are governed by the laws of Singapore. Any dispute arising from or related to these Terms will be handled by the courts of Singapore, unless applicable law requires otherwise.

24. Contact Us

If you have questions about these Terms, your order, exchange, refund, or our services, please contact us at:

JRCO Holdings / LiveByJR
Email: sales@jrcoholdings.com
Facebook: https://www.facebook.com/livebyJR