Privacy Policy

JR Corporate Holdings (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, services, applications, or communicate with us through Meta platforms such as Facebook, Instagram, Messenger, or WhatsApp.

This Privacy Policy applies to our website, services, customer communications, orders, and any Meta-connected application or integration operated by JRCO Holdings.

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide directly

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Delivery or billing address
• Order details
• Customer support messages
• Information you provide when contacting us by email, phone, website form, WhatsApp, Messenger, Instagram, or Facebook
• Payment-related information, such as transaction amount, payment status, billing details, and transaction reference numbers

We do not intentionally store full credit card or debit card numbers unless clearly stated. Payment card information is usually processed by our payment service providers.

1.2 Information collected through Meta platforms

If you interact with us through Meta platforms or use a Meta-connected feature, we may collect information made available to us through Facebook, Instagram, Messenger, WhatsApp, or Meta business tools, depending on the permissions you grant and the features you use.

This may include:

• Facebook, Instagram, Messenger, or WhatsApp profile information, such as name, profile name, username, profile picture, user ID, or account ID
• Email address or phone number, if made available to us
• Messages, comments, replies, or inquiries you send to us
• WhatsApp phone number and message content when you contact us through WhatsApp
• Page, business, ad account, Instagram business account, or WhatsApp Business Account information, if you authorize our app to access these for business management, messaging, or support purposes
• Lead form information submitted through Meta lead ads, if applicable
• Access tokens, permissions, or technical identifiers required to connect, operate, or maintain Meta integrations

We only collect Meta Platform data that is necessary to provide the service, support the integration, respond to your requests, manage business communications, process orders, or perform the function you authorized.

1.3 Technical and usage information

When you use our website or services, we may collect limited technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Cookies or similar tracking technologies
• Error logs or security logs

This information helps us operate, secure, and improve our website and services.

2. How We Use Your Information

We use personal information for the following purposes:

• To process, confirm, and fulfill orders
• To arrange delivery, logistics, billing, and payment confirmation
• To respond to customer inquiries and provide support
• To communicate with you through email, phone, WhatsApp, Messenger, Instagram, Facebook, or other channels you use to contact us
• To operate and maintain our website, app, and Meta integrations
• To authenticate authorized users and manage connected Meta business assets, where applicable
• To provide business messaging, customer support, order updates, and service notifications
• To improve our products, services, website, and customer experience
• To detect, prevent, and investigate fraud, abuse, unauthorized access, or security issues
• To comply with legal, tax, accounting, regulatory, or platform requirements
• To send promotional messages only where you have consented or where permitted by law

We do not use Meta Platform data for purposes that are unrelated to the service you authorized.

3. Meta Platform Data

If our services connect to Meta platforms, we follow these principles:

• We only access, use, and store Meta Platform data for the purpose explained in this Privacy Policy and in our Meta App Review submission.
• We do not sell Meta Platform data.
• We do not use Meta Platform data for unauthorized advertising, profiling, surveillance, discrimination, or any purpose not permitted by Meta’s policies.
• We do not request or collect your Facebook, Instagram, or Meta account password.
• We protect access tokens, app secrets, user IDs, and business IDs using reasonable administrative, technical, and security measures.
• We only share Meta Platform data with service providers when necessary to operate our services, and such providers must protect the data and use it only to provide services for us.

Meta’s Developer Data Use Policy limits how user data may be used and shared, including restrictions on selling, licensing, renting, lending, or using user data for prohibited purposes.   It also allows sharing with service providers only under controlled conditions. 

4. How We Share Information

We do not sell your personal information.

We may share information only when necessary, including with:

• Delivery or logistics providers
• Payment processors
• Website hosting providers
• Customer support, messaging, CRM, or order management providers
• IT, security, analytics, or maintenance service providers
• Meta, where necessary to operate Facebook, Instagram, Messenger, WhatsApp, or other Meta integrations
• Government authorities, regulators, courts, or law enforcement where required by law

Service providers are only allowed to use the information to provide services to us and must protect it appropriately.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to operate properly, remember user preferences, understand website performance, improve our services, and support security.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• To provide services and customer support
• To process orders and maintain transaction records
• To comply with legal, tax, accounting, or regulatory obligations
• To resolve disputes and enforce agreements
• To maintain security and prevent fraud

Meta Platform data is retained only for as long as needed to provide the authorized service, operate the integration, comply with legal requirements, or meet platform obligations.

When information is no longer needed, we will delete it, anonymize it, or securely restrict access to it.

7. Data Deletion Instructions

All users may request deletion of their personal data at any time.

To request deletion of your data, please email us at:

sales@jrcoholdings.com

Use the subject line:

Data Deletion Request

Please include enough information for us to identify your records, such as:

• Your name
• Email address or phone number used with our service
• Facebook, Instagram, Messenger, or WhatsApp account information, if your request relates to a Meta-connected service
• A short description of the data you want deleted

After receiving your request, we will verify your identity where necessary and process your deletion request within a reasonable time, unless we are required to keep certain information for legal, tax, accounting, fraud prevention, dispute resolution, or regulatory reasons.

If we cannot delete certain information, we will explain the reason where legally permitted.

Meta’s privacy review guidance says deletion instructions should apply to all users, should not require a fee, should allow users to request deletion at any time, and should provide clear instructions such as an email address, form, or other contact method. 

8. Facebook, Instagram, Messenger, and WhatsApp Data Deletion

If you used our services through Facebook, Instagram, Messenger, WhatsApp, or another Meta product, you may also request deletion of data connected to your Meta interaction by emailing:

sales@jrcoholdings.com

Subject line:

Meta Data Deletion Request

Please include the Meta platform you used, such as Facebook, Instagram, Messenger, or WhatsApp, and the email address, phone number, username, Page, or Business Account related to the request.

Where applicable, you may also remove our app or integration from your Meta account settings. If Meta sends us a data deletion request connected to your account, we will process the request in accordance with Meta’s requirements and applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information
• Opt out of promotional communications

To exercise your rights, contact us at:

sales@jrcoholdings.com

10. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

11. Children’s Privacy

Our services are not intended for children under the age of 13, or the minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

12. International Transfers

Your information may be processed or stored in countries outside your country of residence, depending on where our service providers or systems are located. Where required, we take steps to protect your information in accordance with applicable data protection laws.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date above. We encourage users to review this page regularly.

We will continue to maintain a current, publicly accessible Privacy Policy while operating our website, services, and Meta-connected applications.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:

JRCO Holdings
Email: sales@jrcoholdings.com