发货政策
We are committed to delivering your orders promptly and efficiently. Please review our delivery terms before checking out.
📦 Order Fulfilment & Processing Time
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Orders are fulfilled based on the delivery lead time stated during our live stream sessions (ie. Pre-orders take up till 4-8 weeks).
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Once payment is confirmed, your order will be sorted, packed, and handed over to the courier within that specified timeframe.
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Orders for the same live will be combined together in one parcel.
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You will receive a notification once your parcel is out for delivery.
🚫 Delivery Delays
While we aim to meet the delivery timelines, delays may occasionally occur due to:
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High volume of orders during peak periods
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Unforeseen courier delays
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Incomplete or incorrect delivery information
We seek your understanding in such cases and will do our best to assist.
📮 Failed Deliveries / Re-delivery
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If a parcel is returned due to wrong address provided, failure to receive, or non-collection, re-delivery will be arranged at the buyer’s expense.
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Please ensure your shipping details are complete and accurate at checkout.
❗Important Notes
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We are not liable for delays caused by third-party courier services.
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Once the parcel is handed over to the courier, it is out of our direct control, but we will assist in tracking and resolving issues where possible.
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All delivery timelines are estimates and not guaranteed.
Questions?
Message us on Facebook at: https://www.facebook.com/livebyJR