退款政策
We want your live shopping experience with LiveByJR to be smooth and enjoyable. Please read our policy below before placing your order.
✅ Exchange & Refund Eligibility:
We accept exchanges or refunds only under the following conditions:
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Defective or damaged items: Must be reported within 7 days of receiving your order. Please include clear photos/videos.
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Wrong item sent: Notify us within 7 days of receiving your parcel.
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Items must be unused, unwashed, and in original packaging.
❌ No Exchange or Refund For:
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Change of mind
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Wrong size or fit: A 1–3cm variance is considered acceptable due to the nature of mass manufacturing
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Skin irritation or sensitivities (unless caused by product defect)
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Sale items marked “Final Sale” or “Non-Exchangeable”
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Items returned without prior approval or past the 7-day window
🔁 Exchange Process:
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Contact us through Facebook PM within 7 days of receiving your order.
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Provide your order number, details of the issue, and supporting images/videos.
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If approved, please return the item. Return shipping is at the buyer’s cost.
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Provide us with your bank account details and full name for processing (if a refund is applicable).
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A replacement will be sent once:
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We receive and inspect the returned item, and
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The replacement stock has arrived at our end.
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💰 Refunds (If Applicable):
Refunds will only be offered if:
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The product is defective and no replacement is available
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The product is out of stock after payment
Refunds will be made to your bank account within 7–10 working days of approval.
📦 Return Shipping:
Return shipping costs are fully borne by the buyer. We are not responsible for parcels lost in transit.
📌 Important Notes:
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All requests must be submitted in writing via Facebook PM
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We reserve the right to refuse any exchange or refund request that does not meet the above criteria
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By placing an order, you confirm that you agree to this policy
Questions?
Message us on Facebook at: https://www.facebook.com/livebyJR